General Function

Under the supervision of the Manager of Rental Properties, or designee, this position is responsible to assist the Community Director with all phases of the operation of a property, including, but not limited to, the general administration and effective management of the office and building complex.

Major Activities (Typical Duties/Responsibilities)

· Maintains close and courteous communication with residents and is available to respond to general client needs.

· Assists with the marketing and showing of units, as requested. Prepares and processes rental agreements/leases and related forms. Assists with the completion of move-ins and move-outs.

· Assists in maintaining accurate tenant files and records.

· Prepares and posts approved tenant notices, as requested.

· Assists in preparing reports regarding, but not limited to, vacancies, delinquency, inspections, and re-certifications.

· Prepares general correspondence, as requested.

· Collects rents and works with residents to recover delinquent amounts. Adheres to all appropriate accounting procedures, including, but not limited to, rent collection receipts, petty cash disbursements and some ledger reconciliations.

· Supports activities within property buildings, including social activities.

· Continually inspects property and improvements, recording and reporting any deficiencies noted. Visually inspects grounds and parking areas daily to ensure each is in a clean and orderly condition. Visually inspects common areas to ensure interior is in a clean and orderly condition, including all hallways, stairways, storage rooms and restroom facilities.

· Assists in coordinating maintenance of units, grounds, and facilities with maintenance and/or building janitors, laborers, and groundskeeper. Maintains the work order system in property management software, as applicable.

· Provides administrative assistance to the Community Director.

· Assists in manning CIHA informational booths at various events.

· Other related duties as assigned.

Skills/Abilities

· Knowledge of office practices, procedures, supplies, and equipment; effective human relation concepts and subsidized housing programs.

· Written and verbal communication skills appropriate for a position with substantial interpersonal contact.

· Ability to deal effectively with all levels of staff and management and appropriate community agencies.

· Ability to read, analyze, and interpret CIHA policies and procedures, and related federal and state regulations.

· Ability to write reports, business correspondence, and procedure manuals.

· Ability to effectively present information and respond to questions from clients, customers, community agencies, and the general public.

· Ability to solve practical problems and deal with a variety of situations where only limited standardization exists.

Education and Experience

· Associate degree in business or related field; experience can be substituted on a year for year basis.

· Two years’ experience in office or property management.

· Valid Alaska Driver's License.