General Functions
This position supports the day-to-day operations and sustainability of The Nave, a
community and cultural hub owned by Cook Inlet Housing Authority in the neighborhood
of Spenard. The position is responsible for coordination of the user experience from the
event booking process to user orientation through post-event close-out. The position
interacts with community members and CIHA staff in person and is expected to
demonstrate the highest level of customer service, helping potential renters to identify
their event needs by fielding inquiries, providing tours of the venue, and helping renters
through the booking process. The Summer Community Events Associate will also
provide technical assistance as necessary during designated evening and weekend
events, and they will conduct event follow-up including building inspections and
customer service surveys.

Major Activities (Typical Duties/Responsibilities)
• Provide on-site event support during designated events.
• Track bookings/inquiries from lead to post-event completion, including providing
venue tours, follow-ups on inquiries, scheduling, completing space use
agreements, and obtaining insurance from renters. This includes private events,
nonprofit gatherings, and community, art, and cultural programs at The Nave.
• Support tracking and filing of all venue rental documents.
• Provide public tours of The Nave and communicate details about the facility, its
amenities, technology, the Story (history/mission/values), and rental process.
• Complete pre-event logistics, including calendaring of events, key FOB requests,
janitorial scheduling, and pre-event orientations/walk-throughs, including
technology orientation, with confirmed renters.
• Conduct post-event walk throughs of The Nave, documenting any damage and
re-setting the space for upcoming events. Communicate any building issues to
Community Development Manager.
• Support post-event tasks such as customer surveys, entry of any data collected
from events, filing of any photos from events, and debrief any feedback from
space users to Community Development Manager.
• Monitor event supply levels and notify Community Development Manager when
restocking is necessary.

Skills and Abilities
• Ability to provide excellent customer service and communicate effectively both
verbally and in writing with clients, staff, and others.
• Ability to interact professionally with a culturally and/or economically diverse
demographic.
• Ability to handle multiple tasks simultaneously and prioritize while working
independently.
• Strong organizational skills required.
• Proficiency in Microsoft Office suite.
• Proficiency with audio/visual systems preferred and/or ability to master such
systems.
• Ability to lift 50 pounds or more.
• This role entails occasional weekend and evening work. Flexibility with
scheduling is required.

Education and Experience
• Two years’ experience working in customer service, administrative or office
setting; required
• Preferred: Associates degree in business administration, property management,
or a related field.
• Preferred: Experience in venue management.