Creating a password can sometimes be challenging due to the specific requirements in place to ensure the security of your account. Here are some reasons you might be experiencing difficulty:

1. Length Requirement: Your password must be between 12 and 30 characters long. If your chosen password does not meet this requirement, you'll need to adjust it accordingly.
2. Character Variety: To enhance security, your password must include at least one letter, one number, and one special character from the following set: ~ ‘ ! @ # $ % ^ & * ( ) _ - \ / | Additionally, it must contain both upper and lowercase characters.
3. Uniqueness: Your password must differ from your logon ID or any previously used passwords. This requirement is crucial for preventing unauthorized access to your account.
4. Consecutive Character Limit: For security reasons, your password cannot contain more than two consecutive repeating or consecutive characters. Examples of such sequences include "111," "aaa," "123," or "abc."

RentPayment requires password changes every 120 days in order to maintain the highest standards of security for your account. As you'll be conducting financial transactions on the RentPayment app, ensuring the safety of your personal and financial information is a priority.

Regular password changes reduce the risk of unauthorized access to your account by reducing the likelihood of unauthorized access, safeguarding your data from potential threats, such as hacking.

Yes, there is a fee associated with paying via credit card. Please refer to the graphic below for RentPayment's current rates for paying by credit card or over the phone via their call center:

*Credit card processing fees are subject to change. Rentpayment will publish fee changes a minimum of 60 days in advance of effective date(s). 

Payment processing times vary from bank to bank. Any card payment will show as pending immediately but on average it takes ACH 2-3 business days to show in your transaction history.

Any payments made using ACH, Card, or MoneyGram before 5pm AKDT will be applied to your account on that day at 5pm AKDT.

Payments made after that time will be applied the next business day at 5pm AKDT.

Any payment made over the weekend (Friday after 5pm AKDT) will be applied to your account on the next business day at 5pm AKDT.

It's important to note that CIHA has a cutoff time for payments to be reflected by the 5th of each month to avoid late fees. Late fees are processed on the morning of the 6th or the next business day if the 5th falls on a weekend or holiday.

To ensure timely processing and avoid late fees, you should make your payment well in advance of the 5th of each month. While payments may take up to 3 business days to reflect in your account, adhering to CIHA's cutoff time is crucial to prevent any potential late charges.

If you have any further questions or concerns regarding payment processing times or late fees, please feel free to reach out to your Community Director.

Yes, if you've forgotten your password, you can reset it by contacting your Community Director. They will assist you in resetting your password and regaining access to your account.

If you're unable to reach your Community Director and need immediate assistance, you can contact RentPayment customer support at 1-866-289-5977 (Mon-Fri, 5am-1:30pm AKST).

Yes, if you don't have a bank account, you can still make payments using a MoneyGram or money order. Simply request a MoneyGram Flyer (see example below) from your Community Director. This flyer will have your name and a unique reference number assigned to you.

Once you receive the MoneyGram Flyer, you can take it to any MoneyGram location and use it to make your payment. The MoneyGram Flyer acts as a convenient method to ensure your payment is applied to your account. You can use the same flyer every month for your payments. In fact, if you prefer not to register on the portal, the MoneyGram Flyer can serve as your primary option for making payments through your tenancy.

If you have any further questions or need assistance with the payment process, please don't hesitate to reach out to your Community Director for guidance.

Yes! Trained staff will be available March 25-27 across our properties to offer assistance. Click here for more information. 

Yes. To set up an ACH bank transfer, create your online account as you normally would. Select the Pay tab and enter the payment details. Select 'ACH Transfer' as your payment method. Provide a routing number and bank account number, confirm the amount to transfer, and select the payment frequency (once or recurring).